We understand that certain breeds, mainly large breeds can benefit from waiting to be spayed or neutered until they are a year or older. We are also aware that some medical conditions can make it dangerous for a dog to have the procedure. We evaluate and accept unaltered dogs on an individual basis. Please be aware that if your dog is unaltered they may spend more time in a kennel or separated from the group.
The State of Kansas requires that all dogs be vaccinated against Rabies, Distemper, Parvo, and Bordetella. The State also requires all facilities that provide care for dogs to have a copy of the shot records for every dog in their care.
As per State regulations, if your dog's shot records expire and we do not receive an updated copy, we will no longer be able to accept your dog at our facility. You will need to complete the enrollment process again in order for them to come back.
We may ask you to review and update information gathered during enrollment periodically. This is to ensure we have the correct information on hand.
If you take a break for more than a year from boarding or daycare you will need to complete the enrollment process again. We keep completed forms until the end of the calendar year. If you do not complete the process before then you will need to complete the forms again.
Due to increased maintenance costs we are no longer able to absorb the cost to repair the damages guest dog(s) cause to the kennels and buildings. The cost to repair damages will be charged at a rate of $20/per hour with an hour minimum.
Effective immeditely a minimum 25% non-refundable deposit is required to hold your kennel. The deposit will be applied to your bill at pickup. Be aware, if you prepay and do not show up you will forfeit all monies paid towards the stay. The deposit is due upon receipt of the invoice. If a deposit payment is not received within two days of the invoice date your kennel will no longer be reserved.
Your 25% deposit is non-refunable if you cancel your reservation. If you prepay in full and cancel with at least 24 hours notice you will be refunded any monies over the 25% nonrefundable deposit. If you do not contact us with your cancelation you will forfiet all monies paid.
Unfortunately, we cannot offer refunds for days not used once the dog is in our care. If you pre-pay for the entire stay and pick up your dog early, we can offer you a credit for the day(s) your dog ended up not staying with us. Credits must be used within 6 months of the date issued. Bookings during holidays will not be eligible to receive a credit for shortened stays.
To accommodate the different schedules and needs of our boarding clients we are allowing drop-offs and pickups anytime between the hours of:
To accommodate the different schedules and needs of our clients we are allowing drop-offs and pickups anytime between the hours of:
We are happy to accommodate your schedule, however, we start our structured activities at 9:30 am. To minimize disruptions, you may have to wait for us to accept your dog and your dog may be taken to the back instead of being directly let into the group if you drop it off after 9:00 am.
If your dog is sick please keep them home to help prevent the spread of the illness. We check for general wellness each time a dog is dropped off for daycare or boarding and if they are showing signs of being sick or contagious, we will not accept them for that day.
If a dog starts showing signs of being sick while at daycare, we will isolate the dog to minimize exposure to other dogs and call the owners and ask that they come and get their dog so they can be taken to a vet and evaluated.
If a dog is diagnosised with something highly contagious a note from the vet stating the dog is no longer contgious is required before they will be allowed back into daycare.
If you miss a class, please make arrangements with your RolloverU Trainer to make up the class. We have multiple options for making up classes. Your Trainer can help you find the one that best fits your needs. Note: If a student misses three (3) or more classes they may be dropped from the class and all class fees are forfeited. Students have 24 hours after a missed class to make arrangements to make up the class. Students must attend class to get any related handouts.
Children are allowed in class if there is an adult available to supervise them that is not handling the dog. Older children that want to participate in learning to train their dog are encouraged to attend class with the dog if they understand they are there to learn and not meet or play with the other dogs in the class. They will be asked to leave if they become disruptive and/or cause an unsafe environment for the class or themselves.
Unfortunately, there are times when RolloverU must cancel a class due to a lack of enrollment. If this happens, we will notify any registered students via email at least 3 days prior to the class starting date.
If a single class session is canceled due to weather or other emergencies, an email will be sent out as soon as possible.
Dogs should have the correct equipment that is fitted properly. Collars and harnesses should be snug enough that the dog cannot slip out of them. Dogs should be on a 5 to 6ft leash. Retractable leashes are not allowed. If your dog usually wears a harness, please fit him or her with a collar also. There are times, especially in a group class setting when a harness does not provide enough control over the dog.
Dogs attending group classes should not be reactive toward other dogs and/or people. A certain amount of barking and interest in the others in class is to be expected. However, if your dog lunges, snarls, growls, or snaps at other dogs and/or people a regular group class may not be a good fit. RolloverU has options available for reactive dogs. We are happy to help you decide if a group class is right for your dog.
Unfortunately, we cannot offer refunds for classes once you have reserved your space. We can offer full credit toward a future class if notification is given at least 7 business days before the class begins. We cannot offer any refunds or credits once a class has started. Credits must be used within 6 months of the starting date of the class it was issued for. Credits can be used for any service provided by RolloverU.
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